Things That Suck: ADP, Again

I had zero intentions of beating this dead horse into a finer consistency until ADP’s support team actually reached out to me after I published the first post in this series, basically intimating that it was my own company’s fault that the emails their system sends do not contain useful info:

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Upon reading this, I realized that, yes, systems like this often allow the end-user to customize what info goes into emails automatically generated by said system. And, given my years of experience with my company’s HR team, I can completely accept that the lack of any actionable info in those emails would be their fault, not ADP’s.

So, I replied back to “ADP helps” that a) I’m certainly not going to offer up my company name because that isn’t tied to my blog here and I get into enough trouble with HR b) but yes, if they’d like to confirm that those email details are entirely up to the end-user, I’d publish a retraction. I suspect that an email footer with a link to the main ADP page is or should be a default, like it is with every other platform I’ve ever dealt with, but maybe I’m high.

Since they care more, presumably, about looking helpful than being helpful, they have not replied to my response so fuck ’em; here’s more stupid, unhelpful shit their garbage system does that I am bloody sure aren’t the fault of the end company’s choices.

So: I get useless email basically stating “hey, you’ve got something to do in ADP”. I go to the site and login:

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This is the popover you get when you click on the Messaging Icon in the main ADP view. Let’s click on Tasks:

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This is where Shit Gets Dumb. The system is telling me I have two tasks to deal with. Neither are “Urgent”, apparently, though I have no idea what criteria the system uses to decide that something is Urgent vs. not.

Can I click on either of the two visible, available tasks to be taken directly to it so I can act on it?

No.

Does this dumbshit system offer the option to APPROVE/DENY/REVIEW right in this screen, on the task itself, which would be efficient and sensible?

Also no.

So. Clicking on the Green Tasks button, which is what the first picture implies one should do, does not get the user any fucking closer to being able to ACT on the task than NOT clicking on anything.

THE ONLY USEFUL THING ONE CAN DO IN THIS SCREEN AT ALL IS CLICK THE “VIEW ALL MESSAGES” LINK.

So why even fucking bother with all of this other clickable shit that takes the user fucking nowhere? It actively SLOWS YOU DOWN from achieving the goal of processing the waiting task.

It’s a prime rule of UI/UX that, if clicking something only takes you to a new screen where you can also only usefully click one thing, SKIP THE INTERVENING SCREEN AND JUST TAKE THE USER TO WHERE THEY CAN PERFORM ACTIONS. This isn’t rocket science. Even Microsoft goddamned Outlook, NO ONE’s idea of a well-executed user experience, gets this right.

ADP does not.

This infuriates me just because it’s so easily fixable. Just ditch that stupid popover entirely and, when I click on the Message Icon, just take me to the full Message Center page. With, preferably, a list of of messages that I can act on either in the list itself or by clicking any entry to go to a full, single-item view of it.

Now, I will sit over by here and wait for ADP’s support drones to uselessly imply that it’s our fault that their system is designed this way.